Hi, I'm Raguram
Senior UX Designer & User Researcher
Transforming complex problems into intuitive experiences through human-centered design
Years Experience
Projects Delivered
Fortune 500 Clients
Chennai, Tamil Nadu · Open to remote & on-site roles
Hi, I'm Raguram
Senior UX Designer & User Researcher
Transforming complex problems into intuitive experiences through human-centered design
Years Experience
Projects Delivered
Fortune 500 Clients
Chennai, Tamil Nadu · Open to remote & on-site roles
About Me
Designing Experiences That Move Metrics
13 years at the intersection of visual science and interaction design — turning user needs into measurable product impact.
I'm a Lead UX Designer with over 13 years of experience crafting user-centered digital experiences for Fortune 500 companies. My expertise spans the complete design process — discovery, research, interaction design, and delivery.
A rare background in Visual Communication and Biotechnology means every design decision is grounded in science — not just intuition.
Worked With
Years Experience
Lead UX & Research
Fortune 500 Clients
Global enterprise scale
Visual Communication
University of Madras
Biotechnology
Periyar University
Core Disciplines
User Research
Qual & quant methods · Usability testing · Synthesis
Interaction Design
Wireframes · Prototypes · Design systems
Data-Driven
Analytics · A/B testing · Impact metrics
Code + Design
React · Next.js · Framer · Figma
CASE STUDIES
Featured Design Work
Real-world UX solutions that delivered measurable business impact
Amazon - Seller Central - FCF
Gained a 78% usability score from user testing. Could see 32% spike in conversion from landing page first time customers enrollment
Albertsons - MediaCentral - Universal Ad Platform
Designed a comprehensive service blueprint for end-to-end advertising campaign management, reducing setup time by 60% and achieving 85% user satisfaction.
Hong Leong Bank - Mobile & Desktop Banking App
Led the end-to-end UX redesign of HLB Connect — mobile, desktop, and backoffice approver flow — achieving a 4.5★ rating and $3.2M estimated annual operational savings.
Amazon
Unified Financing Offers (UFO) is a cross-business program that merges with various financing offers available worldwide, by developing a single extensible solution for presenting, ranking, and managing Amazon financing offers
Skills & Expertise
Design & AI Expertise
Blending human-centered design with modern AI tools and code — a new generation of design skills.
User Research
Testing & Validation
Analysis
Design Tools
UX Strategy
Collaboration
AI Design Tools
AI-Assisted Coding
Prompt Engineering
Experience & Growth
Career Journey
From writing front-end code to leading design at global scale — 13 years across engineering, craft, and leadership.
Career Phases
2011 — Present · 13+ years
Foundation
Engineering & Front-End
2011 – 2015
Front-End Engineer
Verizon
Built end-to-end responsive telecommunication application "Tech 360," improving consumer issue resolution workflows and contributing to measurable reductions in support escalations.
Front-End Engineer
Mphasis
Created a modular, customizable design system for an Insurance portal using LESS and SASS — dramatically reducing Front-End reaction time to design changes and increasing team velocity.
UX Craft
Designing at Scale
2015 – 2022
Senior UX Designer
Gen Digital
Symantec / Norton
Redesigned an internal tracking system used by 1,000+ employees. Shipped redesigns of manage.norton.com and mobilesecurity.norton.com through continuous user interview and usability research cycles.
Senior UX Designer
Intellect Design Arena
Designed a mobile banking application for Malaysian customers and a back-office Approver tool, reducing time-to-approve for Bulk Uploads and SWIFT Payments significantly.
Senior Lead UX Designer
HCL Technologies
HMHS Healthcare
Led UX for healthcare search and discovery. Drove accessibility-first design across patient-facing experiences through iterative usability testing and cross-functional collaboration.
Leadership
Leading Teams & Vision
2022 – Present
Manager UX Designer
Capgemini
Verizon
Managed 8 cross-functional designers across two accounts. Reduced average customer call handling time from 18 min → 12 min by redesigning the internal representative tool end-to-end.
Lead UX Designer
TCS Publishing
Amazon
Led UX for Amazon's FCF and UFO platforms. Owned design system contributions and drove WCAG compliance across multiple product surfaces through close partnership with engineering.
Lead UX Designer
Publicis Sapient
Albertsons
Leading UX for search, discovery, and ad-serving experiences. Integrating Criteo and GAM to improve sponsored product relevance, inventory management, and retailer revenue performance.
Education & Expertise
Built on Science, Refined by Practice
A rare combination of visual science and front-end engineering — giving every design decision a reason, not just a feeling.
MSc Visual Communication
University of Madras
What is Visual Communication?
Think of it as the science of how the brain processes what it sees. It goes beyond making things look good — it's about understanding why certain colors, shapes, and layouts make information clearer, more trustworthy, or more persuasive. This degree trained me to treat every visual decision as a communication decision — what should users notice first, feel next, and do after.
Expertise — tap to learn more
BSc Biotechnology
Periyar University
A science-first foundation that sharpened analytical thinking, research methodology, and evidence-based reasoning — skills that directly fuel a data-driven design process.
Professional Certifications
Google UX Design Professional
Google via Coursera
UX design principles, user research methodologies, and interaction design.
Advanced Design Systems
Interaction Design Foundation
Building scalable design systems, component libraries, and design tokens.
CPACC — Accessibility
IAAP
WCAG 2.1 guidelines, ARIA patterns, and inclusive design principles.
Get In Touch
Let's Build Something Great
Have a project in mind? I'd love to hear about it — drop a message and I'll get back to you within 24 hours.
Let's Connect
Whether it's a product redesign, a new digital experience, or just a conversation — I'm always open to meaningful work.